Int-Tech · Salesforce delivery specialists

Field service, engineered.

Field Service specialists

Over ten years of hands-on Salesforce and ClickSoftware implementations. We design and build Salesforce solutions, above all in Field Service, together with everything the work in the field depends on.

Int-Tech is a digital delivery company specialising in Salesforce. Field Service is at the core, with the inventory, procurement, Core Clouds, Flows and Lightning Web Components around it.

flow · Work_Order_Intake

crewBoard.js

import { LightningElement, api, wire } from 'lwc';
import getJobs from '@salesforce/apex/Dispatch.getJobs';

export default class CrewBoard extends LightningElement {
  @api territoryId;
  @wire(getJobs, { territoryId: '$territoryId' })
  jobs;
}

Every step of the field job, on one platform.

Field Service, end to end

From the first request to the closed job, and the stock, procurement and automation around it.

01RequestCases, assets and entitlements raise the work.
02Work orderWork types, skills and duration drive the job.
03SchedulePolicies and optimisation fit jobs to crews.
04DispatchThe board balances territories, travel and priority.
05MobileCrews work offline with the job, the asset and the history.
06PartsVan stock, requests and transfers keep the job moving.
07CloseSign-off, time and parts become history and insight.

From ClickSoftware to Salesforce Field Service.

ClickSoftware
scheduling

Salesforce
Field Service

Our field service work spans both platforms. ClickSoftware set the standard for field scheduling and optimisation and became part of Salesforce in 2019; its scheduling technology now underpins Salesforce Field Service. We have implemented both, so we know how the scheduling thinks as well as how the platform around it is built.

Our track record

ThenClickSoftwareScheduling & workforce optimisation

2019Joins Salesforce

NowField ServiceOn the Salesforce platform

Our approach

Senior, hands-on, end to end.

A senior team that designs what it builds and stays with it until it runs: from presales and discovery through design, build and test, to cutover, hypercare and handover to support.

DiscoverHow the work is really done: people, data, stock and constraints.
ArchitectA design that fits the platform, agreed in plain language.
BuildConfiguration, Flows, LWC and Apex in short, visible increments.
LaunchTested against real jobs, data migrated, cutover planned and crews trained.
EvolveHypercare, documentation and a clean handover to support.

Built for the people in the field, clear to those who run it, and ready to grow.

Track record

A decade inside Field Service.

Int-Tech is led by Georgios Karyofyllis, a Senior Solutions Architect and Field Service subject-matter expert who was previously a Solutions Architect for Field Service at Salesforce. His work spans complex, multi-country programmes on Salesforce and ClickSoftware, and solutions built for unconventional requirements.

Georgios Karyofyllis on LinkedIn

2016 – 2018
ClickSoftwareTechnical Solutions Engineer
Troubleshooting and escalations on Field Service implementations, with customer site visits abroad.
2018 – 2020
SalesforceSenior Technical Consultant, Field Service
From presales and requirements to design and implementation; critical escalations for major accounts.
2020 – 2023
SalesforceSolutions Architect, Field Service
Led customer projects from discovery to go-live; workshops for clients and partners; presales SME; accelerators and product improvements.
2024 –
Int-TechSenior Solutions Architect, Field Service lead
Leading, auditing, fixing and extending Field Service implementations; inventory and asset management solutions.

Capabilities

Five capabilities, each with the work that shows it.

Field Service

Territories, resources, skills and scheduling policies; work types, maintenance plans and the offline mobile app.

Metro Safety: Field Service lead, onboarding further Group companies

Core Clouds

Sales and Service Cloud, the data model, security and sharing; cases, assets and entitlements, and CPQ through to delivery.

Belron: multi-cloud Salesforce in five countries, three continents

Inventory & procurement

Stock by location from warehouse to van; transfers, product requests, requisitions and purchase orders tied back to the job; asset management.

Detertech: asset management alongside Field Service

Flows, LWC & Apex

Record-triggered, screen and scheduled Flows and Flow Orchestration; Lightning Web Components and Apex where standard screens stop; integrations over REST and SOAP.

BCA: a Field Service solution for the UK Olympic cycling team

Audit, upgrade & extend

Reviewing live implementations, fixing what holds them back and extending them, with Salesforce DX, release discipline and a clean handover to support.

Ariston: a major upgrade · GKK: a series of improvements

From utilities to Olympic cycling, field service that works across countries and industries.

Engagements delivered at Int-Tech and, before it, at Salesforce and ClickSoftware.

Metro SafetySafety services

Field Service lead and lead architect.

Extending the solution and onboarding further Group companies into it.

UK2025 – 2026

DetertechSecurity

Solutions architect and Field Service lead.

Field Service with Sales and Service Cloud and asset management.

UK2024

BelronVehicle glass repair and replacement

Field Service subject-matter expert and architect for Safelite, Autoglass and O’Brien.

Multi-cloud Salesforce across five countries and three continents.

US · UK · Australia2022 – 2023

GKKImprovement programme

Lead solutions architect.

A series of improvements to the customer’s Field Service solution.

Germany2022 – 2023

BCAOlympic sport

Solutions architect.

A Field Service solution for the UK Olympic cycling team.

UK2022

AristonHeating manufacturer

Lead solutions architect.

A major upgrade of the customer’s Field Service solution.

Italy2021

Also delivered for

United Utilities
Xerox
TIWAG (Tiroler Wasserkraft)
Bristol City Council
Cadent Gas
Bosch
Morgan Sindall
Northern Ireland Water
Odema
CPS
PPS

Certifications

Salesforce Certified Field Service Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Administrator
ClickSoftware Field Service technical solutions & implementation

Sectors

Utilities
Telecoms
Maintenance
Health
Construction
Government
Safety services
Manufacturing
Logistics
Retail
Security

// Other workBeyond SalesforcePowered by Int-Tech

Work beyond Salesforce.

Historical & fantasy creation

Virtus Invicta

A creative house for historical and fantasy work, and the home of its sites: roleplaying, music, a treatise on ancient warfare, a strategy game and a wargame. One membership opens them all.

Roleplaying gameAerth ReclaimedThe setting for In Hoc Signo Vinces.Visit →
MusicWar AnthemsBorn for Glory and Hannibal Ante Portas.Listen →
Historical treatiseΒΙΒΛΟΣ ΤΑΚΤΙΚΗWarfare as presented in ancient and medieval Greek sources.Read →
Strategy gameMediterranean Campaign 220 BCRome, Carthage and the Hellenistic world, one state per player. Its map is open now.Enter →
WargameStrategikonAncient and medieval battle simulation for miniatures.Coming soon

Enter Virtus Invicta →

M.I.M.I.R. Model · Research

Quantum theory & cosmology model

Metricless Iterative Mitotic Interference Refinement: a single model, from the quantum scale to the cosmos.

Visit mimir-model.com →

From request to resolution.

Salesforce Field Service, designed and built to run.